Only one promotional or discount code may be applied per order. Promotions and special offers cannot be combined unless otherwise stated.
Once an order has been placed, we begin preparing it for shipment as quickly as possible. If you need assistance with an order, please contact us promptly and we will do our best to accommodate your request.
Product Use & Skin Sensitivities
Our products are intended for cosmetic use and are made with carefully selected botanical ingredients, including essential oils and naturally occurring aromatic compounds in some formulas. As with any skincare product, individual sensitivities may occur.
We recommend reviewing the full ingredient list, particularly if you have sensitive skin, known allergies, or concerns about a specific ingredient. Use as directed and discontinue use if irritation occurs. If you have a medical condition or specific concerns, please consult your healthcare provider before use. Information provided on our website is for general educational purposes and is not intended as medical advice.
Product Fill Levels
Liquid products are filled by volume. Depending on the container design, a bottle may not appear completely full but will contain the stated volume of product. Products labeled by net weight are filled according to their declared net weight.
Domestic Shipping
Orders are typically processed and shipped within 1–3 business days unless otherwise noted.
Once your order has shipped, you will receive a shipping confirmation email containing tracking information. Delivery times vary by carrier and destination but generally range from 3–8 business days within the United States.
Please note that orders may occasionally ship in multiple packages depending on product availability.
Bartram Botanicals is responsible for your order until it is accepted by the shipping carrier. Once tracking indicates a package has been delivered to the address provided at checkout, responsibility for the package transfers to the customer. If a package is marked as delivered but cannot be located, we recommend contacting the carrier directly to initiate a trace or claim.
If an order is lost in transit or delivered to an incorrect address due to an error on our part, we will work promptly to resolve the issue.
International Shipping
At this time, Bartram Botanicals does not ship to international destinations.
Damaged or Incorrect Orders
We carefully inspect every order before it leaves our studio. If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery.
To assist with your claim, we may request photographs of the product, packaging, and shipping box. Once reviewed, we will gladly replace the affected item or work with you to find an appropriate resolution.
Returns & Exchanges
Because Bartram Botanicals products are crafted in small batches using carefully selected botanical ingredients, all skincare sales are final.
To protect product quality, safety, and integrity, we are unable to accept returns or exchanges once an order has been shipped.
Should your order arrive damaged or if you receive an incorrect item, please contact us within 7 days of delivery and we will make it right.
We encourage customers to reach out prior to purchase with any questions regarding ingredients, product selection, or skincare recommendations. We are always pleased to help guide you to the products best suited to your needs.
Thank you for supporting our commitment to quality, craftsmanship, and botanical tradition.
Questions
If you have questions regarding your order, ingredients, or product selection, we welcome you to contact us. Providing thoughtful guidance and exceptional customer care is an important part of the Bartram Botanicals experience.
Product Care & Storage
Bartram Botanicals products are handcrafted in small batches using carefully selected botanical ingredients and should be stored with the same care given to fine foods, wines, and traditional apothecary preparations.
For best results, store products in a cool, dry location away from direct sunlight, excessive humidity, and prolonged heat exposure. We recommend maintaining storage temperatures between 55°F and 80°F (13°C–27°C). Exposure to extreme temperatures may affect the appearance, texture, aroma, or consistency of natural ingredients without impacting their intended use.
To help preserve the integrity of our formulations, Bartram Botanicals products are packaged in amber glass whenever possible. Amber glass helps protect delicate botanical compounds and aromatic ingredients from light exposure, supporting product stability and longevity.
As with all products made with natural botanical ingredients, slight variations in color, texture, or aroma may occur from batch to batch. These variations reflect the nature of the ingredients themselves and do not affect product quality or performance. We recommend using products within 6 months of purchase.
