Refund policy

Returns & Exchanges

Because Bartram Botanicals products are crafted in small batches using carefully selected botanical ingredients, all skincare sales are final.

To protect product quality, safety, and integrity, we are unable to accept returns or exchanges once an order has been shipped.

Should your order arrive damaged or if you receive an incorrect item, please contact us within 7 days of delivery and we will make it right.

We encourage customers to reach out prior to purchase with any questions regarding ingredients, product selection, or skincare recommendations. We are always pleased to help guide you to the products best suited to your needs.

Damaged or Incorrect Orders

We carefully inspect every order before it leaves our studio. If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery.

To assist with your claim, we may request photographs of the product, packaging, and shipping box. Once reviewed, we will gladly replace the affected item or work with you to find an appropriate resolution.

Thank you for supporting our commitment to quality, craftsmanship, and botanical tradition.